Support Center
How can we help you?
Our support team is available to resolve your questions and keep your systems running smoothly.
Urgent Support
For clients with 24/7 support contract
Emergency LineFrequent Questions
What are support hours?
Our standard support hours are Monday to Friday
from 9:00 to 18:00. Clients with premium support
contracts have access to 24/7 support.
How long does it take to respond to a ticket?
Response times depend on priority: Critical (1
hour), High (4 hours), Medium (8 hours), Low (24
hours). These times apply within support hours.
How can I check ticket status?
You will receive email updates on ticket
progress. You can also reply to the ticket email
to add additional information.
What information should I include in my ticket?
For faster resolution, include: detailed
description of the problem, steps to reproduce
it, screenshots if applicable, and any error
messages you received.